Privacy Policy

1. Information We Collect

1.1 Personal Information

When you engage our translation services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Business Information: Company name, job title, and professional details
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Project Documents: Files and content you submit for translation services

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Professional Translators: We may share project documents with qualified translators who are bound by confidentiality agreements
• Service Providers: Third-party vendors who assist with payment processing, website hosting, and analytics
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data during transmission and storage
• Secure server infrastructure with regular security updates
• Access controls limiting employee access to personal information
• Regular security audits and vulnerability assessments
• Confidentiality agreements with all translators and staff members

However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project documents are typically retained for a reasonable period after project completion for quality assurance purposes.

8. International Data Transfers

As we work with translators worldwide, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Thank you for trusting Tiponu with your translation needs. Your privacy is our priority.